Terms and conditions sets out how we process personal data (including information) relating to individuals who are booking or enquiring about booking travel services with or through us or who are the recipients of any travel services booked with or through us (e.g. you are the passenger for a booking or booking enquiry made by someone else for you), or who are customers or potential customers or recipients of travel services that can be booked with or through us.

01: Rates

Our products (programs, excursions, packages, courses, transfers, accommodation, etc…) mention what is included in the prices and what is not.In general, the costs of vaccines, visas, Beverages (drinks), tips, personal expenses, museum and monument admissions, excursions and optional are not included in our prices unless otherwise stated as well as all activities during free times/ days. Children up to 12 years old very often benefit from a reduction on the prices. The prices indicated on our price table have no contractual value and are confirmed at the time of booking. They are shown in Euro but you still can pay with some other currencies such as: english pound, swiss franck, usd dollars and japaneese yen, the prices are established at the start of the season on an exchange rate of 1 euro = 0.90 usd. as well as the exchange rate for the Euro in front of the local currency (EGP). We reserve the right to revise our sales prices in the event of currency fluctuations, variation in transport costs (in particular in the event a  fuel fluctuation) or an increase in any other component of the prices. This possible revision applies to all customers already registered or on the way to register. For passengers already registered, however, we undertake not to revise our prices upwards, within 30 days of departure. In the event of an increase of more than 15%, the possibility is given to customers already registered to cancel their trip without charge.


02:Booking and Payment

From the moment the deposit is paid, the customer acknowledges having read the description of the chosen product, the general and special conditions of sale and all the information and reservations appearing in our brochures, media or our website and the accepts in full. In the event of unavailability and / or change of an element of the trip, Dive Trek may offer the customer one or more alternative solutions. Neither the customer nor Dive Trek and / or its service providers is bound by this new offer. If the customer wishes to accept the offer submitted to him, the process applied will be the same as for a new registration


A deposit of at least 30% must be paid by the customer for the reservation to be validated.The customer expressly recognizes this clause and fully assumes itFor default of payment or insufficient deposit within the time limits set, the customer is liable to de looking for new stays and possibly assume the price difference.

02B: Payment of the balanceeposit

Payment of the balance of the service must be made no later than: 30 days for an individual and 45 days for a group before the date of arrival

02C: Payment deadline

Si le paiement du solde n’est pas reçu dans les temps, Dive Trek peut annuler la réservation.

02D: Last minute reservation 

Full payment for services must be made at one time when booking, if the booking is made less than 30 days before the date of arrival

02E01: Bank transfers  

Payments are made by bank-to-bank transfer in SWIFT on the bank account references appearing on the invoice sent to the customer. Bank transfer fees are always the responsibility of the customer. It is strongly recommended to mention in the wording of the transfer: - The reference of the invoice - File number - The names of the passengers

02E02: Payments on site

Payments on site must be made in cash. Only the following currencies are accepted: US dollars, euros and Swiss francs. To be paid on site to cover any service's invoices and/or all personal expenses and extras.

02E03: Promotions

Last minute promotions may be launched by Dive Trek to fill the remaining places and will be communicated by e-mail as soon as possible depending on the places available. These promotions are effective from the day they are communicated. They are not retroactive. It is are limited by the available quantity, Promotions are sold through the contract and sales condition.    

02E04: Refunds

No reimbursement can be made if the customer does not show up at the time and place of the convocation, even if he cannot present the police or health documents required for his trip (passport, visa, identity card, certificate of vaccination…). No refund will be granted on a cruise service in the event that a client does not perform all the dives offered, either on his own or following a temporary diving ban issued by the instructor responsible for the boat, following an intentional overrun (by the client) depth limits imposed by legislation and / or its own prerogatives Any failure to comply with the proposed circuit following weather conditions, emergency situations (evacuation of an accident victim, etc.), or a situation that could endanger risk to the safety of the boat and its occupants, local administration measures will not be refunded. Customers are personally responsible for all their business. The deterioration of their personal belongings due to negligence or forgetfulness cannot give rise to any recourse against Dive Trek.

03: Amendment

03A: By the customer:
Before arrival: any modification (transfer of dates or services) must be sent by email or fax. Up to 30 days of the initial arrival, it will be charged € 20 per person with a maximum of € 50 per file. Less than 30 days before the initial arrival, a modification is considered as a cancellation followed by a new registration. • During the stay: any modification requested by the customer during the stay (subject to local possibilities) cannot give no refund. Any modification resulting in a price increase will have to be paid on site prior to this new service.

03B: By the organizer
The organizer is responsible for the smooth running of the service without, however, being held responsible for fortuitous events, causes of force majeure or due to third parties. However, even in these latter cases, the organizer will endeavor to find appropriate solutions to overcome the difficulties encountered.In the event that a service is maintained with a number of participants lower than the minimum provided, no claim for compensation can be made. taken into account.

04: Cancellation

Cancellation by the customer entails the payment/payment of variable costs depending on the date on which it occurs and the type of customer (individual and/or group):

04A: By the client for individual registration(s):

Cancellation from 30 to 20 days before the date of arrival: 50% of the total amount of the dive- Cancellation from 19 to 8 days before the date of arrival: 75% of the total amount of the dive- Cancellation at 7 days before the date of arrival: 100% of the total amount of the dive.

04B: By the client for group registration(s):

Cancellation from 60 to 30 days before the date of arrival: 50% of the total amount of the dive - Cancellation from 29 to 15 days before the date of arrival: 75% of the total amount of the dive - Cancellation at 14 days before the date of arrival: 100% of the total amount of the dive- The services cannot be reimbursed under any circumstances when the client:- Does not consume them,- He cannot present the documents mentioned in paragraph "J" as that: certifications or medical certificates required, etc.… In this case we reserve the right to refuse participation in the planned activities.

04C: By the organizer

The organizer reserves the right to cancel the services by notifying customers no later than 21 days before arrival. Customers will then be fully reimbursed for the sums already paid without this cancellation giving rise to a claim for compensation for damage suffered. .The organizer will try as far as possible to offer customers a replacement service. Customers will not be able to claim any compensation if the cancellation is imposed by circumstances of force majeure or for reasons relating to the safety of travelers.


You can book your trip with confidence. Due to the coronavirus epidemic, the next trips of our customers may be reimbursed on simple request for those who do not wish to be postponed, in the event of border closures or the imposition of quarantine in the country of destination.


War, hijacking, riots, civil war, or rebellion, interference by authorities or officials, sanctions, requisition, crisis under legal process, quarantine, fires, explosion, attack, accidents, failure on the boat or its machinery or appliances;- Labor dispute, strikes, blockade, real or threatening, of employees, agents or any other person; - Lack of means for DiveTrek such as fuel deficiency; - Any act, negligence, breach or omission of a subcontractor or a person on whom Dive Trek relies to perform any of the obligations provided for by the this Contract.;- The refusal or the granting or the untimely withdrawal of an authorization or a permit required for any navigation permit.

04F: Different

Any dispute will be transmitted to our lawyers who will get in touch with the lawyers of the persons concerned, either the lawyer of the tour operator or the lawyer representing the claimant. Under no circumstances can the tour operator and the customer demand a refund whatever it is without valid reason, except amicable agreement. The lawyers of the two parts will be the only ones authorized to define if there is a legal risk requiring a refund or credit. No refund or credit will be made on the basis of a letter of complaint or telephone complaint from customers.

04G: Formalities

It is up to the customer to ensure that he is in order with the administrative and medical formalities related to the reserved activity.

05: Local Events and Manifestations

The organizer cannot be held responsible for changes in schedules or dates, change of location, total or partial cancellation, modification of a service or cultural event caused locally or external events such as such as strikes, technical incidents, bad weather, unfavorable climatic conditions, requisitions, government decisions, security conditions, political events, public holidays*, etc...
06: Local Specialty

We draw attention to the fact that in the country, the economic and social situation can be temporarily modified due to particular events such as religious holidays, public holidays and other local customs. It is not possible to list these events in detail given their diversity.
07: Equipment Rental

Rental equipment is your responsibility. Any missing or damaged equipment will be invoiced at 70% of the new equipment imported into Egypt.

Rates currently in effect:

    Regulator: €330;
    Octopus: €53;
    Mano: €56;
    Stabilizer: €250;
    5mm combi: €100;
    Belt: €10;
    Mask: €32;
    Fin: €50;
    On-board computer: €250;
    Weights: €3/kg;
    O2 analyzer: 150 €

08: Legislation in Egypt

In keeping with the idea of ​​safe "recreational" diving, Egypt's legislation limits the dive profile to 30 meters depth and within the no-stop dive (no decompression stop diving) with a possible extension to 40 m under certain conditions

09: Mandatory Documents

Each diver will be asked by the guide to prove a sufficient state of health to practice diving. Each diver must also present at the center or on the boat upon arrival:
- A medical certificate of less than 1 year authorizing the practice of diving.
- A PCR certificate during the Corona virus Pandemic period or its different forms
- A dive log (or proof of the number of dives)
- A level card.
- A certificate of insurance for the current year


- A dive computer.
- A landing parachute per dive (on the marine parks: per diver).
- A visual and/or audible surface emergency signaling mode
11: Highly Recommended

A lamp or headlight • A second emergency lamp
12: Non-diving companions

Activities for non-divers participating in dive and snorkeling outings such as baptisms, courses, snorkeling (PMT), or even island visits and other activities will be subject to the availability of guides, logistical constraints as well as than diving activities.

Participants in swimming, snorkeling or first dive activities must ensure that they are in good physical condition and able to participate in aquatic and swimming activities. (A swimming test will be carried out at the beginning of the stay). If necessary, the supervisors can impose specific snorkeling training and/or the wearing of a snorkeling vest or a shorty to guarantee the safety of the participants (the minimum age of 8 years is recommended). Supervision may be imposed by decision of the on-board instructors, on all participants whose technical level is not sufficient for their safety. For the same reasons, the guides on board may prohibit certain activities deemed too difficult (without compensation or reimbursement).


A pharmacy is available at the center and on board the boats. However, passengers are strongly advised to carry a small personal pharmacy with them:

- Sunscreen,
- Medicines against seasickness,
- A mosquito repellent,
- Antihistamine cream and others as prescribed by the attending physician and recommendations concerning the destination.

15: Website

The writing of this site is the subject of the greatest care. Nevertheless, it may happen that clerical errors in the text, dates, prices or photos have crept in. If this eventuality occurs, the applicable prices and dates will be given at the time of booking and confirmed on the order form/invoice.
16: Computing and Freedom

In accordance with the provisions of the IT and freedom commission, the information collected is intended for the organizer from whom the customer has a right of access and rectification.
17: Professional Civil Liability Insurance

Dive Trek is insured for professional civil liability with DAN.
18: Jurisdiction

In the event of a dispute, the Egyptian courts will have sole jurisdiction to resolve the disputes.
19: National Holidays

Civil holidays:

    April 25 Liberation of Sinai
    May 1 Labor Day
    July 23 Liberation Day
    October 6 Armed Forces Day

Religious holidays:

    January 1 New Year's Day
    January 7 Coptic Christmas
    March 9 Mouloud Date changing every year
    Sham el-Nassim (Coptic Easter) Date changing every year
    Bairam Festival (End of Ramadan) Date changing every year
    Great Islamic Festival Date changing every year
    islamic new year